Complimentary shipping on purchases of $95 or more
until 11/30/2020 (PST). Code: NOVX

Shipping & Returns

Your Order

Once your order has been received, you will be sent a confirmation email, and Visage will place your order with CHIKUHODO in Japan.

When CHIKUHODO has processed and shipped your order, you will be sent a second confirmation email notifying you that your order has shipped.

Cancellations / Order Changes

If you would like to cancel your purchase, we ask that you email us within 6 hours of placing your order.

If you would like to change your order by either subtracting or adding items to your original selection, we ask that you email us within 6 hours of placing your order.

We are unable to process cancellations or changes submitted after 6 hours of placing an order.

 

Visage Customer Service
Email: 

Shipping fees are determined by the total of your order. When CHIKUHODO has processed and shipped your order, you will be sent a second confirmation email notifying you that your order has shipped.

Shipping Fees
$110 and up FREE
$75 - $109.99 $15
$50 - $74.99 $20
$30 - $49.99 $30

*FedEx cannot deliver to PO, APO, or FPO box address.

Shipping Service:

Orders to the United States, Canada, Australia, and New Zealand will temporarily be shipped via FedEx. All other orders will be shipped via EMS. For all orders, signature confirmation is required to ensure safe and prompt product delivery.

Estimated Delivery Date:

Standard shipping orders may take 5-14 business days to be delivered.
Due to the delicate and intricate nature of CHIKUHODO products and to the fact that each item comes directly from CHIKUHODO in Japan to the customer, the typical time frame to receive an order is about 5-14 business days from the date of purchase.

Visage is committed to offering its customers both the finest products and superior customer service. If, however, you find that you are dissatisfied with a purchase, Visage is happy to assist you in either a return or an exchange of the item(s) in your order. Items may be returned or exchanged within 7 days from the receipt of your package. Shipping fees are non-refundable. Except in the case of damaged/defective merchandise, an additional shipping fee will be charged for exchanges.

*Items should be returned to Visage's U.S. address.

Return / Exchange Requirements

All of the following requirements must be met in order to facilitate your return/exchange:

  • The item(s) must have been purchased through Visage's online store
  • The item(s) must be returned in their original condition
  • The item(s) must be returned unopened in their original product packaging
  • The item(s) must not be used or damaged
  • The item(s) must not be engraved with personalized text
  • A copy of your order confirmation email must be sent to

Please be advised that merchandise may not be returned/exchanged if Visage has not processed and approved a return/exchange request. Before shipping a desired return/exchange, please contact our customer service at . Attempted returns/exchanges that have not been processed and approved by Visage will not be accepted, and any additional postal fees incurred will be the responsibility of the customer. Merchandise to be returned/exchanged should be packaged before being shipped.
We also strongly recommend using a shipping option with tracking and signature confirmation as Visage is not responsible for items lost or stolen in transit.

CHIKUHODO takes great care to safeguard against product defects and conducts a thorough inspection of all merchandise before shipment. However, if you are concerned that your purchased item(s) may be defective or damaged, we ask that you review the following information:

  • Email us within 30 days from the receipt of your package. Please provide a description and pictures demonstrating the defect or damage.
  • After Visage has received your email, you will be asked to return the item(s) for verification of possible defects.
  • Once received, the condition of the item(s) must reflect what was demonstrated in the pictures you provided.
  • Visage will determine if the damage is due to manufacturing, shipping, or packaging error. If Visage is responsible due to any of the previously mentioned reasons, you will be given the option of either a refund or an exchange for your purchase.
    Visage will reimburse/cover shipping fees related to the return/exchange of your purchase.
  • Visage does not provide discounts for defective/damaged merchandise.
    If purchased items are determined to be defective or damaged as previously mentioned, only a refund or exchange is offered.

 

Visage Customer Service
Email: